Carpet FAQs
Here you will find some of our most Frequently Asked Questions. If you do not find the answer you are looking for, please feel free to contact us at (800) 338-7811. We will be happy to answer any and all questions you may have.
How fast can my order ship?
Our in-stock items ship out in 24-72 hours. We also offer expedited shipping that usually ships the same day, please call for details.
[ top ]Do you sell other manufacturers?
Yes. We sell most major manufacturers at wholesale, including: ALADDIN ARMSTRONG BEAULIEU BRUCECORONET CUSTOM WEAVE GALAXY GULISTAN HORIZON MOHAWK MANNINGTON QUEEN PHILADELPHIA ROYALTY SHAWSUTTON TUFTEX WORLD ...and many more...
If you are interested in a particular style and need a price, fill out our quote form or call us at (800) 338-7811 ex. 4015.
Do you sell padding?
Yes. We offer a variety of top quality pads including "SpillGuard", "Anti-Microbial", and "Allergy Solution" pads.
[ top ]What are square yards and why is carpet measured in square yards and not square feet?
A standard carpet roll is 12 feet wide, which means that when measuring your home for carpet you must take into account the roll size in determining how much carpet you need. Carpet is also a directional material so all the carpet must be laid with the same orientation. Because of this we measure homes in linear feet or in other words how long of a carpet roll to buy. Since some carpet rolls are 15 feet wide the amount of carpet needed to carpet your home can vary with the size of the carpet roll used. Since most consumers are familiar with square footage measurements the carpet industry uses the standard of square yards instead of linear feet. Square yards can easily be converted to square feet. 1 Sq. Yard = 9 Square feet.
[ top ]What is meant by Solution Dyed?
Solution dyeing is a yarn coloration process in which pigment is added to the polymer melt before the fiber is extruded into yarn. The color, therefore, is an inherent part of the yarn itself.
Although solution dyeing does not offer as wide a color selection as other dye methods, its colors are the most permanent. Solution dyed yarn is highly resistant to color loss through fading from sunlight, ozone, or harsh cleaning agents and bleach. The solution dyeing process is, in addition, environmentally friendly and efficient, using little water or energy.
What is BCF?
BCF stands for Bulked Continuous Filament. You want to buy a carpet made from a continuous filament fiber. The word "Bulked" refers to a process where the manufacturer makes the strand of fiber beefed up, or bulked to create a fatter and more beefy feel. Think of it like using a volumizer on your hair. It makes it feel thicker and fuller. The "CF" means the strand is formed in one long strand. When they make carpet from a CF fiber is virtually eliminates the shedding and fuzzing that you experience with a carpet made of a staple fiber.
[ top ]What is Staple Fiber?
A staple fiber is short lengths of fiber, usually 3 to 10 inches long, that are spun together. When carpet is made from a staple fiber, shedding and fuzzing is normal for up to a year after installation.
[ top ]Is your company reputable and reliable?
Yes. We have been in business for over two decades, serving the needs of builders, remodelers, decorators, churches, and homeowners. We are proud to front our 99%+ approval rating!
[ top ]What if there is a problem?
Just call our customer service or claims department and an associate will help you right away. All shipments are insured and guaranteed, according to the guidelines of the carrier.
[ top ]How is it shipped?
Via common carrier freight line, either to your job site or any other location you specify, or to the nearest freight terminal for you to pick up. If it comes to your job site, the freight line asks that you provide labor to unload the goods.
[ top ]Can I really save money?
You bet! Both retail shops and large warehouse stores, even though they provide installation, are quite over-priced. Saving you money is how we got started in business and it's how we stay in business.
[ top ]How do I pay for my order?
We accept credit cards for sample orders. The method of payment for other orders are cashier's/regular check, money order, or wire transfer. Orders are processed upon full payment.
[ top ]What Are Your Policies?
Each order is a custom order. All manufacturing defects must be reported within ten (10) days after receipt to Dalton Paradise Carpet, Inc. Dalton Paradise Carpet, Inc. is not liable for freight damage or shipping delays and any such claims must be made to the agent at time of delivery. No claims allowed after goods have been cut or sponged. Inspect products prior to installation. Any returns must have proper Return Authorization from Dalton Paradise Carpet Inc. before anything will be accepted back for credit. No returns or refunds given on custom orders. Any cancellation after products have been processed will be up to a 50% restocking fee. No cuts under 50 ft. accepted back. Once products have been shipped, the customer is responsible for freight charges. Cancelled orders, in writing before material is processed will only be charged a 10-25% handling fee. Prices subject to change without prior notification. All prices are F.O.B. Dalton Ga. Fire rating approval is responsibility of the customer. If internet purchase, because of electronic media, true colors may vary. Any orders that do not return a signed confirmation after 3 business days will be subject to a 20% processing fee. Delivery direct to your house or job site will require you to have labor to help unload your carpet.
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