Carpet Buying FAQs: Shipping, Savings, and What to Expect from DaltonCarpet.com

Carpet Buying FAQs: Shipping, Savings, and What to Expect from DaltonCarpet.com

Whether you're a homeowner, contractor, church, or designer, buying carpet online can raise a lot of questions. At DaltonCarpet.com, we’ve been helping customers nationwide for over two decades—and we’ve heard it all. Below are answers to our most frequently asked questions, covering everything from shipping timelines to fiber types and payment options.

If you don’t see your question here, feel free to call us at (800) 338-7811. We’re happy to help!

Shipping & Delivery

How fast can my order ship?
In-stock items typically ship within 24–72 hours. If your carpet is made to order, production may take up to 6 weeks. We also offer expedited shipping—often same-day—so give us a call for details.

How is carpet shipped?
We ship via common carrier freight line, either to your job site, home, or the nearest freight terminal. If delivering to your location, the carrier will ask that you provide labor to unload the goods.

Do I need help unloading?
Yes—carpet rolls are large and heavy. Please arrange help in advance, especially for residential or job site deliveries.

What if I need to store the carpet before installation?
Carpet should be stored in a clean, dry space away from direct sunlight and moisture. Rolls should remain wrapped until installation.

Can I really save money buying carpet online?
Absolutely. Retail stores and big-box chains often mark up prices significantly. We offer wholesale carpet pricing direct from Dalton, Georgia—saving you money without sacrificing quality.

For more shipping FAQs please see Nationwide Carpet Shipping Guide

Products & Manufacturers

Can I order a sample before buying?
Yes—ordering a sample is a great way to see color and texture in person before committing. We offer sample swatches for most styles.

Do you offer commercial-grade carpet?
Yes—we carry a wide range of commercial styles, including loop, tile, and broadloom options suitable for offices, churches, and multi-family housing. See Commercial Carpet for our broad range of patterned to solid carpet and everything in between.

Do you offer carpet tiles or modular flooring?
Yes—we offer carpet tiles and modular options for commercial and residential use. Please see Carpet Tiles for our wide range of carpet tiles and planks to fit your needs.

Do you sell other manufacturers?
Yes—we carry most major brands at wholesale pricing, including: Mohawk, Shaw, Beaulieu, Philadelphia, Queen, Tuftex, Horizon, Gulistan, Mannington, Armstrong, Bruce, Galaxy, Custom Weave, Royalty, Aladdin, Coronet, Sutton, and many more. If you’re looking for a specific style, fill out our QOUTE FORM, chat with us, or call us at (800) 338-7811

Do you sell padding?
Yes—we offer a variety of high-quality carpet pads, including SpillGuard, Anti-Microbial, and Allergy Solution options. Please see Carpet Padding to see our list of available products, although we do have more so please contact or chat with us for more specific needs.

Do your products come with a warranty?
Yes—most LVP, tile, carpet, and gym carpet products come with manufacturer warranties that cover wear, defects, and structural integrity. Please note that closeouts, overstocks, and seconds may be excluded from these warranties. We’ll help you understand exactly what’s covered so you can make an informed decision.

What carpet is best for homes with pets?
For pet-friendly homes, we recommend carpets that are:

Solution dyed for superior stain and fade resistance
Low pile or loop styles to reduce snagging and make cleanup easier
Moisture-resistant padding to help protect your subfloor from accidents
Darker or patterned carpets which hide staining easier
Durable fibers like nylon, which hold up well to traffic and claws
Many of our styles are designed with pets in mind—just ask us for recommendations based on your flooring needs and furry companions or see Residential Carpet, most of which carry pet warranties and are designed for both children and pets alike.

Carpet Measurements & Materials

Why is carpet measured in square yards instead of square feet?
Carpet rolls are typically 12 or 15 feet wide, and must be installed with consistent orientation. Because of this, carpet is measured in linear feet and converted to square yards for pricing. To convert: 1 square yard = 9 square feet.

How do I know how much carpet to order?
We recommend working with your installer or using a professional measurement service. Carpet must be laid in the same direction, and roll width affects how much you’ll need. If you’re unsure, please give us a call and we'll be happy to help you.

Can I order carpet for multiple rooms or buildings?
Yes—just let us know your layout and needs. We can help coordinate roll sizes and cuts to minimize waste and simplify installation.

Do you offer installation?
We don’t provide installation directly (outside of custom gym carpet flooring), but we’re happy to help you coordinate with a local installer or provide guidance on what to look for.

What is Solution Dyed carpet?
Solution dyeing is a process where color is added to the fiber during production, making it part of the yarn itself. These carpets are highly resistant to fading, bleach, and harsh cleaners—and the process is environmentally efficient, using minimal water and energy.

What is BCF (Bulked Continuous Filament)?
BCF means the fiber is made in one long strand and then “bulked” to feel thicker—like using a volumizer on hair. BCF carpets shed less and hold up better than staple fiber carpets.

What is Staple Fiber?
Staple fiber consists of short strands (3–10 inches) spun together. Carpets made from staple fiber may shed or fuzz for up to a year after installation.

Can I get a fire rating certificate or spec sheet?
Yes—just let us know what documentation you need and we’ll provide it if available from the manufacturer.

Company & Policies

Is your company reputable and reliable?
Yes—we’ve been in business for over 20 years, serving builders, remodelers, decorators, churches, and homeowners nationwide. We’re proud of our 99%+ approval rating.

What if there’s a problem with my order?
Just call our customer service or claims department. All shipments are insured and guaranteed according to the carrier’s guidelines.

How do I pay for my order?
We accept credit cards for sample orders. For full orders, payment methods include cashier’s check, regular check, money order, or wire transfer. Orders are processed upon full payment.

What are your policies?

Manufacturing defects must be reported within 10 days of receipt.
DaltonCarpet.com is not liable for freight damage or delays—claims must be made at delivery.
No claims allowed after goods are cut or installed.
Returns require Return Authorization and are subject to restocking fees.
No refunds on custom orders.
Cancellations after processing may incur up to 50% restocking fees.
Minimum returnable cut is 50 ft.
Prices are F.O.B. Dalton, GA and subject to change.
Color variation may occur due to electronic media, we recommend ordering a sample of the product to see in your home, church or building.
Orders without signed confirmation will not be processed.
Delivery to your home or job site requires labor to unload. Please see Nationwide Carpet Shipping Guide for more information.

Why Choose DaltonCarpet.com?

✔ Trusted source for carpet, tile, and gym carpet flooring for over thirty years
✔ Expert guidance across residential, commercial, and specialty projects
✔ Friendly, knowledgeable team ready to help
✔ Decades of experience serving customers nationwide

Whether you're comparing flooring types, planning a multi-room renovation, or outfitting a gym with carpet tile, we’re here to make the process simple and stress-free. Give us a call at 706-226-9266 or chat with us today to find out why we have been a trusted carpet company nationwide since 1987.