Carpet Delivery FAQs: Your Guide to Freight, Pickup, and What Happens Next

Can Carpet Be Shipped? Yes—and It Might Save You Money

If you’ve ever wondered, “Can carpet be shipped to me?” or “How do I receive a large flooring order?” or "How much does carpet shipping cost?"—you’re not alone. At DaltonCarpet.com, we specialize in nationwide carpet delivery, helping customers across the U.S. get high-quality flooring shipped directly to their home, business, or freight dock.

Whether you're a homeowner tackling a DIY project or a contractor managing a commercial install, understanding how carpet shipping works can save you time, money, and stress. Below, we answer the most common questions about freight delivery, pickup, and what to expect when your carpet is on the move.

Carpet Delivery FAQs

Can Carpet Be Shipped?
Yes! Carpet can absolutely be shipped—and we’ve been doing it for years. DaltonCarpet.com works with specialized carpet carriers who know how to handle rolled goods safely and efficiently. Whether you're ordering one roll or a full truckload, we’ll get it to you with care.

What kind of vehicle do I need for pickup?
We recommend a pickup truck, box truck, or trailer with enough space to safely transport large carpet rolls. Be sure to check the dimensions and weight listed in your shipping confirmation.

Will the dock help me load the carpet?
Yes—freight docks will load your carpet onto your vehicle. Just make sure your truck or trailer is ready to handle the size and weight.

Do I need help offloading my carpet?
Yes! Carpet rolls are large and heavy. For a small roll, plan for 3–4 people. For larger orders, you’ll need 4–6 people and/or offloading equipment. If you have an installer, we recommend having them assist—they’ll know how to handle it safely.

How heavy is carpet?
Most carpet rolls weigh between 150 and 500 pounds, depending on style and size. Commercial-grade or extra-wide rolls may weigh more. Always plan ahead for safe handling.

Will someone help me unload at my home or business?
No—freight carriers deliver curbside only. They do not bring materials inside or assist with unloading. Please arrange help in advance.

Can I request a liftgate for delivery?
Yes—liftgate service is available upon request before shipping and may involve an additional fee. However, liftgates are not typically helpful for rolled carpet, which is long, heavy, and best handled manually or with equipment. If you're unsure, we’ll help you decide what’s best for your setup.

How expensive is carpet shipping?
Carpet shipping is often more affordable than you might expect, especially when you consider the size and weight of the product. Most shipments to a freight service center range from about $0.11 to $0.22 per square foot, with a typical minimum charge of $125 to $150. Some areas may be more expensive, and additional fees can apply for residential delivery, limited access locations, or liftgate service. And here’s a bonus: if your order ships outside the state of Georgia, you won’t pay sales tax—so in many cases, the shipping cost is offset or even fully covered by the tax savings. These are rounded estimates meant to give a general idea—they’re not guaranteed rates. For an exact quote tailored to your location and order size, we’re more than happy to help you with a personalized quote, give us a call at 706-226-9266 or chat with us today!

Delivery Timing & Tracking

How long does delivery take?
Transit time depends on your location and the carrier, but most shipments arrive within 2–7 business days after leaving our warehouse.

Will I get tracking information?
Yes! Your shipping confirmation includes a tracking number and carrier contact info.

Can I choose my delivery date or time?
Most freight carriers do not offer guaranteed delivery windows, but residential deliveries often include a call-ahead. For dock or business deliveries, timing is less flexible.

Can I delay shipment until I’m ready?
Yes—just let us know before your order ships. Once it’s in transit, delays may incur storage or rerouting fees.

What if my delivery is delayed?
Delays can happen due to weather, traffic, or carrier issues. Use your tracking number to monitor progress and contact the freight company directly for updates.

Delivery & Pickup Logistics

Will the freight company call me when my order arrives?
If your order is going to a residential address, the carrier will typically call ahead. For dock or business deliveries, no call is made—please stay in touch with the freight company and track your shipment closely.

Do I need to be present for delivery?
Yes—for residential deliveries, someone must be present. For dock or business deliveries, someone must be available to receive and unload.

What happens if I don’t pick up within three days?
Storage fees may begin after three days, including weekends. We recommend prompt pickup to avoid extra charges.

Can I pick up on a weekend?
Most freight docks are closed on weekends. Please confirm hours with the carrier before planning your visit.

What if I miss the delivery?
For residential deliveries, the carrier will attempt redelivery. Depending on the service provider, some shippers will return the shipment. If this happens, you will need to pay for shipping back to your address. For dock or business deliveries, missed pickups may result in storage fees. Stay in touch with the freight company to avoid issues.

What if the truck can’t access my location?
If you have a steep driveway, narrow road, or limited access, let us know in advance. Alternate arrangements may be needed.

What to Do When Your Carpet Arrives

What should I do when my order arrives?
Inspect your shipment before signing. If there’s visible damage, note it on the delivery receipt and take photos. Then contact us right away so we can help resolve it.

What should I do if my carpet arrives with visible damage?
Make a note of any damage on the delivery receipt and snap a few clear photos. You’ll need to file a claim directly with the freight carrier, but we’re here to help—just reach out and we’ll guide you through the process. If the damage is minor and located at the end of the roll, your installer can likely trim it off and work around it. Most professionals order a little extra for this reason. We ship with specialized carpet carriers, and after thousands of shipments, we can confidently say that damage is extremely rare.

Can I change my delivery address after shipping?
Address changes after shipping may incur fees and delays. Contact us as soon as possible if you need to make a change.

Why Choose DaltonCarpet.com for Nationwide Carpet Shipping?

Specialized freight partners who know flooring
Transparent tracking and delivery support
Friendly, knowledgeable team ready to help
Thousands of successful shipments nationwide

Whether you're searching for the best carpet shipping company, wondering how to receive carpet freight, or looking for nationwide flooring delivery, we have you covered! Give us a call at 706-226-9266 or chat with us today to find out why we have been a trusted carpet company nationwide since 1987.