Warranty
Importance of Installation
Carpet must be installed in accordance with installation guidelines and specifications by DaltonCarpet.com, and maintained (carpet care) recommendations, and such maintenance continues throughout the duration of the original installation.
Commercial carpet should be installed in accordance with the Carpet and Rug Institute’s standard CRI-104. Carpet must be over manufacturer’s recommended pad. All large areas should be glued down, with or without pad. Pattern streaks and banding are visually apparent streaking in patterned carpet resulting from linear juxtaposition of pattern elements visible in both length and width direction. It is not a defect, but is inherent in solution dyed graphic and cut/loop patterns. All Specifications subject to normal manufacturing tolerance.
Should a defect covered under warranty be found, the affected area will be repaired to to conform to the warranty. If repair is not practical, we may, at our sole option, replace the affected carpet or refund the proportional purchase price for the affected area only. Any costs incurred for moving of equipment, furnishings, partitions, freight and installation will be at the consumer’s expense. Replacement carpet will come only from current running line products comparable to the warranted product.
Warranties apply to the original purchaser only. We do not recommend DIY installations.
Spots and Spills
Prompt attention to spots and spills is essential. Some spilled materials will stain or discolor carpet if not remove promptly. Other spills can leave a sticky residue that ma result in increase soiling if not removed. No carpet is stain proof, although many are stain resistant, which allows time for removal.
Remove as much of food spills as possible by scraping gently with a spoon or dull knife. Absorb wet spills as quickly as possible by blotting repeatedly with white paper or cloth towels. Always blot, never rub or scrub abrasively, as a fuzzy area may result. When plotting, work from eh out edge in toward the center of the spot to avoid spreading the spill. Always follow up with water to revoke detergent residue that may become sticky and cause rapid resoiling. Remove remaining moisture by placing several layers of white towels over the spot and weigh them down with a heavy object that will not transfer color, such as a plastic jug of water.
Certain products found in most homes can cause irreparable damage to your carpet. Bleaches, tile cleaners, mildew removers, over cleaners, drain openers, pesticides, and some plat foods can have strong chemicals which discolor or dissolve carpet fibers. Acne medications containing benzoyl peroxide, are capable of permanently damaging your carpet and most other fabrics as well.
Periodic professional cleaning is highly recommended. We recommend only hot water extraction, utilizing carpet cleaning products, equipment and systems certified through the Carpet and Rug Institute’s Seal fo Approval Program. Non approved cleaning products and topical treatments, applied by you or by a professional carpet cleaner, may result in damage to your carpet that will not be covered by your warranty.
Our warranties also specifically exclude any carpet which has been treated after installation with any silicone based anti-soil treatment. Also, any carpet in any nonresidential use or subjected to abnormal abuse. Excluded are carpets exposed to very hot substances or damage due to the application of improper cleaning agents.
Vacuum Frequently
Remove dirt accumulation and prolong the life of your carpet by vacuuming often. Be aware than some vacuums have overly aggressive action which may damage the surface of your carpet. An inexpensive, less efficient vacuum can remove surface dirt but will not effectively remove the hidden particles embedded in the pile. For most residential carpets, make sure your vacuum is certified through the CRI Seal of Approval/Green Label Vacuum Cleaner Program.
Most vacuums are not designed to work perfectly with all types of carpet. The operation of certain types of vacuums is impeded by the plush, ultra-soft surface and the machine cannot be easily pushed across the carpet.
Most often we recommend a vacuum with a rotating brush to agitate the pile and mechanically loosen soil particles The exception to this is for shag styled products and longer yarns which might tend to wrap around a rotating brush. For those styles we recommend suction-only vacuum.
Commercial Products
For any loop commercial product proper seam sealer is required to minimize or prevent yarn from raveling and fraying at the seams. Warranty does not cover carpet installed on stairs or in areas subject to abnormal foot traffic use, damage from flooding or excessive moisture issues, burns, cuts, fading, matting, pills, pulls, odor, soiling, staining, tears or damage due to improper installation or due to improper cleaning agents or methods.
Fiber Abrasive Wear: Under normal use, carpet using our approved face fiber will lose no more than 10% of the pile face faber, by weight, during the warranty period. This warranty does to cover appearance retention, matting and crushing and normal appearance changes in high traffic areas.
Chair pads are recommended under roller caster chairs to inhibit premature wear of the surface of the carpet.
Carpet should be installed in accordance with the Carpet and Rug Institute’s standard CRI-104. Carpet must be over manufacturer’s recommended pad. All large areas should be glued down, with or without pad. Pattern streaks and banding are visually apparent streaking in patterned carpet resulting from linear juxtaposition of pattern elements visible in both length and width direction. It is not a defect, but is inherent in solution dyed graphic and cut/loop patterns. All Specifications subject to normal manufacturing tolerance.
Limited Wear Warranty
This limited warranty applies only to the original purchase. Provided the designated carpet has been properly installed and maintained in the specified commercial location in strict accordance with DPC Inc instructions and procedures and subject to the limitations set forth herein, including the specifications and manufacturing tolerances established for the product, DPC Inc warrants to the original Owner, the following:
The manufacturer warrants its carpet for commercial use against excessive surface wear, as hereinafter defined for a period. This warranty is non-transferable, extends only to the original consumer purchaser, and it commences on the date of proper installation. If the surface pile of the carpet wears more, in the years specified on the warranty, the manufacturer will either furnish replacement carpet of equivalent quality for the affected are at no charge, excluding installation, or the manufacturer will repair the defect.
This warranty applies only to the carpet and it does not extend to disfigurement or damage caused by abnormal use or any damage to the carpet not arising out of a manufacturing defect in the carpet, including such disfigurement or damage as tears, burns, pulls, cuts, pilling, matting, crushing, floods, natural disasters, excessive moisture, installation on stairs, damage resulting from improper cleaning agents or methods, neglect, or damage in transit; or any condition that would have been visible upon inspection prior to the installation.
To obtain performance of this warranty obligation, the consumer must, within a reasonable time after discovery of alleged surface wear, send the manufacturer proof of purchase showing: the name of the dealer/contractor, the carpet style and the date of installation. The manufacturer must be allowed, at its discretion, a reasonable opportunity to inspect and verify the surface wear.
The remedies provided in connection with this limited warranty are expressly in lieu of any other remedies provided under any other express or implied warranty, INCLUDING ANY WARRANTY BY MODEL OR SAMPLE AND ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS, and of any other obligation on the part of DPC Inc. This warranty supersedes any additional or inconsistent warranty(ies) set by the dealer, Owner, or any third party. In no event shall DPC Inc be liable for any incidental or consequential damages. No modification of this warranty shall be effective unless in writing and signed by an authorized representative of DPC Inc.
Please Note: Some States do not allow the exclusion or limitation of incidental or consequential damages or limitations on how long an implied warranty lasts. The above limitation or exclusion may not apply in some situations. This warranty provides the Owner specific legal rights, and the Owner may also have other rights which vary from state to state. Except for these rights, the remedies provided under this warranty state the limit of DPC Inc responsibilities.
Warranties apply to the original purchaser only. We do not recommend DIY installations.
Gym Carpet Court Warranty
For any Gym Carpet Court product proper seam sealer is required to minimize or prevent yarn from raveling and fraying at the seams. Warranty does not cover carpet installed on stairs or in areas subject to abnormal foot traffic use, damage from flooding or excessive moisture issues, burns, cuts, fading, matting, pills, pulls, odor, soiling, staining, tears or damage due to improper installation, improperly climate controlled rooms or due to improper cleaning agents or methods.
Fiber Abrasive Wear: Under normal use, carpet using our approved face fiber will lose no more than 15% of the pile face faber, by weight, during the warranty period, on a pro-rate basis. This warranty does not cover appearance retention, matting and crushing, pivot points, raveling or fraying at the seams, staining, soiling and normal appearance changes in high traffic areas.
All warranties are void if carpet is installed in areas that are not properly climate controlled (heated and cooled) at all times. For gymnasium carpet to perform properly, the facility in which it is installed must maintain indoor range relative humidity level between 35-50%, and temperatures between 55°F-75°F, year round, at all times. Deviating from this will cause adverse reactions.
All warranties are void if the gym carpet is used for any purposes the carpet is not designed for, including but not limited to continual pivoting, cleats, or beyond normal use in basketball or volleyball.
All warranties are void if “After Installation Instructions / Care” list is not followed. (See list below)
Carpet should be installed in accordance with the Carpet and Rug Institute’s standard CRI-104. All large areas should be glued down. Pattern/non-Pattern streaks and banding are visually apparent streaking in some carpet resulting from linear juxtaposition of pattern elements visible in both length and width direction. It is not a defect, but is inherent in some solution dyed carpets. All Specifications subject to normal manufacturing tolerance. Seams are not guaranteed to be invisible.
Limited Wear Warranty
This limited warranty applies only to the original purchaser. Provided the designated carpet has been properly installed and maintained in the specified commercial location in strict accordance with DPC Inc instructions and procedures and subject to the limitations set forth herein, including the specifications and manufacturing tolerances established for the product, the manufacturer warrants to the original Owner, the following:
The manufacturer warrants its carpet for commercial use against excessive surface wear, as hereinafter defined for a period. This warranty is non-transferable, extends only to the original consumer purchaser, and it commences on the date of proper installation. If the surface pile of the carpet wears more, in the years specified on the warranty, the manufacturer will either furnish replacement carpet of equivalent quality for the affected area, excluding installation, or the manufacturer will repair the defect all on a on a pro-rate basis.
This warranty applies only to the carpet and it does not extend to disfigurement or damage caused by abnormal use or any damage to the carpet not arising out of a manufacturing defect in the carpet, including such disfigurement or damage as tears, burns, pulls, cuts, pilling, matting, crushing, floods, natural disasters, excessive moisture, excessive heat or cold, shrinkage, raveling or fraying at the seams, installation on stairs, pivot points, cleats, damage resulting from improper cleaning agents or methods, neglect, or damage in transit, any subfloor issues or any condition that would have been visible upon inspection prior to the installation.
To obtain performance of this warranty obligation, the consumer must, within a reasonable time after discovery of alleged surface wear, send the manufacturer proof of purchase showing: the name of the dealer/contractor, the carpet style and the date of installation. The manufacturer must be allowed, at its discretion, a reasonable opportunity to inspect and verify the surface wear.
Line material and workmanship carry a one year limited warranty.
The remedies provided in connection with this limited warranty are expressly in lieu of any other remedies provided under any other express or implied warranty, INCLUDING ANY WARRANTY BY MODEL OR SAMPLE AND ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS, and of any other obligation on the part of DPC Inc. This warranty supersedes any additional or inconsistent warranty(ies) set by the dealer, Owner, or any third party. In no event shall DPC Inc be liable for any incidental or consequential damages. No modification of this warranty shall be effective unless in writing and signed by an authorized representative of DPC Inc.
Please Note: Some States do not allow the exclusion or limitation of incidental or consequential damages or limitations on how long an implied warranty lasts. The above limitation or exclusion may not apply in some situations. This warranty provides the Owner specific legal rights, and the Owner may also have other rights which vary from state to state. Except for these rights, the remedies provided under this warranty state the limit of DPC Inc responsibilities.
Warranties apply to the original purchaser only. We do not warranty Gym Carpet not installed by the DPC Gym Team.
After Installation Instructions / Care:
1. Do not vacuum for 48 Hours.
2. Leave thermostat @ 72° for 72 hours minimum. After that time, adjust your temperature slowly for the first 2 months while maintaining proper climate control.
3. Walk on the lines as much as possible for the first 48 hours to adhere lines securely to the adhesive.
4. Install baseboards, carpet or vinyl cove base within 1 week.
5. No power-lifts on carpet.
6. No cleats on carpet.
7. Clean up any remnant spots of glue with goo-gone.
8. Snip “stray yarns” at all seams including line seams. Allowing the stray yarns to go uncut will void warranty.
Please call if you have any questions on the stray yarns.
9. Keep some of the extra carpet for any possible future repairs.